LAST UPDATED: June 10, 2020
What types of information does Aramark collect and use?
|Category of Personal Information Collected||Source of Information||Purpose for Collection||Categories of Recipients|
|Identifying Information, such as your name, employer, mailing address, email address, and telephone number.||We may collect Identifying Information from you when you visit and use our websites and other technology, order our products or services, communicate with us by mail, phone or email, and/or fill out requests for information through our advertisements, surveys or promotions. We also may receive Identifying Information from third parties that are authorized to provide us with such information.||We use Identifying Information to better serve our customers by making their interactions with us more relevant and enjoyable. We do so by responding to and fulfilling your requests, improving our services, customizing your interactions with us, and communicating with you for marketing and other purposes. For example, we may use Identifying Information to provide you with special offers, notify you of new products, provide customer service, and follow up with you regarding your needs and requests. See the "How to opt-out" section below for more information.||We may share Identifying Information with third party service providers to help us achieve the purposes outlined in the previous column. Identifying Information may also be shared or combined between affiliates, partners, or other related entities of Aramark for internal business and marketing/promotional purposes.|
|Payment and Order Information, such as shipping and billing addresses, and credit and debit card number.||We may collect Payment and Order Information when you make a purchase from us or one of our partners on our websites or other technology, at our physical locations, or at the physical locations where we operate.||We use the Payment and Order Information to fulfill your purchases, specifically for shipping and billing.||We may share Payment and Order Information with third party services providers to help us achieve the purposes outlined in the previous column.|
|Technical, Computer, and Connection Information, related to your interactions with us, such as device information, geo-location, browser type and operating system, Internet Protocol (IP) address (a unique number that identifies your Internet access), cookie information, pages viewed and accessed (including those viewed before and after interacting with our websites and other technology), how long you accessed our websites and other technology in any given session and the date and time of access.||We may collect Technical, Computer, and Connection Information automatically when you visit our websites or other technology, or otherwise interact with us. See below for more information on cookies and other technologies used by Aramark.||We may use Technical, Computer, and Connection Information to improve and secure our websites and other technology and for business and marketing purposes.||We may share Technical. Computer, and Connection Information with third party service providers to help us achieve the purposes outlined in the previous column. See the "How are advertisements served" section below for more information.|
|Demographic Information, such as age, gender, and geography.||We may collect Demographic Information that you choose to provide to us when you create profiles, participate in promotions, surveys, and otherwise interact with us. We also may receive Demographic Information from third parties that are authorized to provide us with such information. When we use Demographic Information it is generally aggregated and anonymized.||We may use Demographic Information to improve our services, address your requests, and offer our customers a more customized experience.||We may share Demographic Information with third party service providers to help us achieve the purposes outlined in the previous column.|
|User Preferences, such as food preferences, sizes, favorite locations, and preferred hours to receive services.||We may collect User Preferences when you make purchases through us, visit our websites and other technology, and provide to us directly as part of surveys and other interactions and communications with us. We also may receive User Preferences from third parties that are authorized to provide us with such information.||We may use User Preferences to improve our services, address your requests, and offer our customers a more customized experience.||We may share User Preferences with third party service providers to help us achieve the purposes outlined in the previous column.|
|Visitor Past Purchases||We collect Visitor Past Purchase information from the purchases made from us and third parties providing services on our behalf.||We may use Visitor Past Purchase information to be certain that we are offering the right products at the right time, and we like to understand what regions of the country order more products from us, what products are the most popular, and generally how our business is doing. We also use Visitor Past Purchase information to offer our customers more customized offerings, for marketing purposes.||We may share Visitor Past Purchases with third party service providers to help us achieve the purposes outlined in the previous column.|
Additional information about data collection
Information about offers and promotions
We may produce and mail offers, coupons and information, including catalogs, to visitors to Aramark's websites. We may also use lists we have received from third parties or public sources to send you this information. If you would prefer not to receive offline mailings from Aramark relating to products found on Aramark's websites, please see the How can I opt-out section below for more information on how to opt-out from receiving offline mailings.
Information about interactive features of Aramark's websites
Aramark may offer chat rooms, forums, message or bulletin boards, product rating and review areas, or interactive areas on Aramark's websites where visitors may post comments or information for our visitors' benefit. If there are chat rooms, bulletin or message boards, social networking opportunities or other interactive areas where personal information may be posted at Aramark's websites, be sure to check any posted rules before entering, as you will be bound by them as well as any other related terms and conditions. Rules for participation in interactive features may establish age and other restrictions on participation. As you know, anything you post online is available publicly for the world to see. We make no representations and undertake no obligations as to information that you voluntarily post. Aramark may publish your name, voice and likeness and other similar personal information in connection with any submissions you may make to Aramark's websites or in response to one of our advertisements or other requests for information. You should be aware that Aramark may (but has no obligation to) publish your product related comments, with or without attribution of those comments to you, on other websites owned by Aramark.
What technologies does Aramark use on Aramark's websites and other marketing communications?
Aramark uses a variety of technologies on Aramark's websites and other communications, including cookies and web beacons. Cookies are small data files that are transferred to the computer (or other Internet-accessing device) that you are using when you visit our websites. Cookies allow us to track statistical information about navigation to and throughout certain areas of our websites, both during a session and over time. Cookies allow us to improve and enhance Aramark's websites and provide visitors to our websites with more appropriate content.
We also employ cookies to allow us to maintain products in shopping carts and to otherwise personalize your online experience. Through cookies, Aramark can customize our websites and advertisements to your individual preferences in order to create a more personalized, convenient online experience.
If you do not want cookies, you can set your computer or other device to warn you each time a cookie is being set or turn off all cookies through your browser (e.g., Internet Explorer, Google Chrome, Apple Safari, or Mozilla Firefox). Check your browser HELP menu to learn the way to change or update your cookies. However, it is possible that some parts of Aramark's websites will not operate correctly if you disable cookies and you may not be able to take advantage of some of the features of Aramark's websites by doing so. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness. Certain Websites may have automated tools to allow you to turn off or update your cookies, and in such instance you could use such automated tools to manage your cookie preferences.
Although cookies are not necessary to view Aramark's websites or receive advertisements from us, cookies may be required to place an online order with us. Should you wish to not accept cookies in your web browser, you may place an order by calling the phone numbers as listed on the applicable "Contact Us" pages of Aramark's websites.
Parts of Aramark's websites and our emails to you may contain electronic images called web beacons, sometimes known as one pixel GIFs, clear GIFs or pixel tags. We may use web beacons or similar technologies for a number of purposes, such as to count visitors to our web pages or to monitor how visitors to our websites navigate the Aramark's websites and to count how many emails (or particular articles, links, etc.) that we sent were actually opened or acted upon. Web beacons allow us to develop statistical information about the activities and features that most interest our consumers for the purpose of providing more personalized content on an aggregated and individual level. We may work with service providers that help us track, collect and analyze this information.
We may use Google Analytics to evaluate use of Aramark's websites for our internal purposes such as evaluating usages of Aramark's websites. To learn how Google Analytics collects and processes data, click here.
We may combine the information we collect through cookies and web beacons with other information we have collected from you or information from other sources.
Additional ways we may share information about you
Aramark or any of its assets, including Aramark's websites, may be sold, or other transactions may occur in which your personal information is one of the key business assets for the transaction. In such a case, your personal information may be one of the business assets we transfer. Hence, Aramark reserves the right to disclose and transfer personal information in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our assets, or other corporate change.
Aramark will release personal information and other collected information about you if you direct us to do so; if we believe we are required to, or as we believe to be appropriate under applicable law (including laws outside of your country of residence), to respond to subpoenas, court orders, legal process or other valid law enforcement measures; to comply with a legal obligation; at the request of public or governmental authorities (including authorities outside of your country of residence); to verify or enforce compliance with the policies governing Aramark's websites, email and applicable laws; or to protect the legal rights, privacy, interests, safety, property or operations of Aramark, our affiliates, Aramark's websites, visitors to Aramark's websites or others, to enforce our terms and conditions, to permit us to pursue available remedies or limit the damages that we may sustain or in other legally limited circumstances. This includes exchanging information with third parties or organizations in connection with credit risk reduction and fraud protection. Such disclosures may be carried out without notice to you.
We may have purchasing programs in effect with certain businesses or agencies under which the employees of these businesses or agencies can purchase our products by accessing special sign-on and purchasing features dedicated to such business or agency on Aramark's websites. Certain personal information provided by the employees who take advantage of these special purchasing features may be collected or accessed by these businesses or agencies.
Are there links on our websites?
If Aramark provides any links to websites owned by third parties or Aramark affiliates on Aramark's websites, these sites will operate independently from Aramark's websites. We will not be and are not responsible or liable for any content or information collection practices of those pages or for such websites' use of any personal information you provide to them, and we expressly disclaim any liability or responsibility for the policies relating to privacy and information collection and usage on any of such linked websites. Please review the policies of any website you visit.
How are advertisements served?
We may use service providers to serve advertisements to you when you are on third-party websites and in emails, based on your activity while you are on our websites and other information collected from and about you. For example, if you showed interest in a particular style of uniform, we may serve an advertisement for that style to you after you leave our websites. In the course of serving our advertisements, our service providers may place or recognize a unique cookie on your browser or utilize similar technologies to help identify you. If you would like more information about this practice and to know your choices about it, click here. In addition, at any time, you may stop receiving promotional emails if you desire - please see the How can I opt-out section below for more information on how to opt-out of receiving such promotional emails.
How can I opt-out?
We give you many choices regarding our use and disclosure of your personal information for marketing purposes. You can always choose not to be included in mailing lists or in e-mail marketing campaigns. On a go-forward basis, if you do not wish to be included in online marketing efforts, wish to have your name removed from a mailing list or wish to correct or update personal information we have for you, e-mail us at firstname.lastname@example.org with your full name in the subject line and details about your request, including, in the case you want to be removed from our marketing lists, the email address, physical address or fax number that you no longer want to receive advertisements at. Or call us at (800) 388-3300. We will seek to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out as described above, we will not be able to remove your personal information from the databases of our affiliates or unaffiliated third parties with which we have already shared your personal information (i.e., to which we have already provided your personal information as of the date that we implement your opt-out request). Please note that if you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages, such as emails relating to your orders or relating to product recalls or providing guidance from product manufacturers, and you cannot opt-out from receiving administrative messages. For California residents, see below for more information.
How can I access or change my Personal Information?
How long will Aramark retain my Personal Information?
Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and Aramark or as required or authorized by law. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased or made de-identified.
What security measures does Aramark have in place?
How can I contact Aramark?
Information about Minors
Aramark's websites are not intended for children under thirteen (13) years of age. Aramark does not target its websites or any of its services or products to children and does not knowingly collect personal information from children under thirteen (13) years of age; Aramark's websites are entirely aimed at adults. If Aramark learns that a child under the age of thirteen (13) has submitted personal information on Aramark's websites without parental consent, Aramark will take all reasonable measures to delete such information from our databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personal information we have collected from children under thirteen (13), please contact us using the information in the How can I contact Aramark? section above.
Minors under eighteen (18) years of age may have the personal information that they provide to us deleted by sending an email requesting deletion to email@example.com. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.
Rights and Choices for California Residents
If you are a California resident, California law provides you with the following rights with respect to your personal information:
- The right to request to know the categories or specific pieces and the sources of personal information we have collected, used, disclosed and sold about you. To submit a request to know, you may call us at (800) 388-3300 or make a request for access on our website. You also may designate an authorized agent to make a request for access on your behalf on our website.
- The right to request that we delete any personal information we have collected about you. To submit a request for deletion, you may call us at (800) 388-3300 or make a deletion request our website. You also may designate an authorized agent to make a request for deletion on your behalf our website.
When you exercise these rights and submit a request to us, we may ask for additional information from you to verify your identity and to protect your privacy. Aramark also may use a third party verification provider to verify your identity. Aramark will endeavor to honor such requests unless such a request conflicts with certain lawful exemptions under the California Consumer Privacy Act of 2018. Please note that Aramark is only required to honor such requests twice in a 12-month period.
The fact that you have elected to exercise these rights will have no adverse effect on the price and quality of our products or services.
- Identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, Internet Protocol address, email address, account name, and other similar identifiers;
- Commercial information, including records of products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies;
- Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with Aramark's websites, applications or advertisements; and
- Inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Aramark may require proof of California residence before responding to any request made under this section. You may authorize another person (your "agent") to submit a request on your behalf the same way on our website. Shortly after you (or your agent) submit a request, we will contact you (via email at the email address provided during submission of your request) with instructions on how to verify the request before we fulfill it. We may ask for additional information from you to verify your identity and to protect your privacy. We will aim to complete your requests as soon as reasonably practicable and consistent with any applicable laws.
California Direct Marketing information
Under California Civil Code Section 1798.83 (the Shine The Light law), customers who are California residents and have a relationship with Aramark primarily for personal, family, or household purposes are entitled to receive, upon request and free of charge, information about the personal information (if any) we disclosed to third parties for their direct marketing purposes in the prior calendar year. This information may be requested once a year. If applicable, this information will include a list of the categories of personal information that was shared and the names and addresses of the third parties that received the information. If you are a California resident and want to make a request for this information, please submit your request in writing to: firstname.lastname@example.org (please reference the Shine The Light Law in your email).
Notice for California Residents
Under California Civil Code Section 1789.3, California users are entitled to consumer rights notice: If you have a question or complaint regarding Aramark's websites, please send an e-mail to email@example.com or by calling us at (800) 388-3300. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by telephone at (916) 445-1254.
Do Not Track Signals