Privacy Policy
LAST UPDATED: October 2, 2023
Vestis U.S. Privacy Policy Scope
Vestis (also “we,” “us,” or “our”) offers a broad range of services designed to suit the diverse and ever-changing needs of our clients. In order to perform and tailor our services, we collect certain personal information. We take privacy very seriously, and we want you to know how we collect, use, share, and protect information about you and how you can exercise your privacy rights. By interacting with Vestis through our websites, technologies, products, and services, you consent to the use of information that is collected or submitted as described in this “Privacy Policy.”
This Privacy Policy applies to our businesses within the United States of America and provides an overview of our practices across all of our U.S. service offerings. Vestis may also provide supplemental privacy notices to you at specific points where we collect information about you in order to provide additional details about our practices that are applicable to specific products, services, and locations. You should read this Privacy Policy in conjunction with such additional privacy notices. Vestis also maintains some additional privacy policies that are specific to lines of business or to address specific legal requirements. In all cases, this Privacy Policy is subject to applicable law.
This Privacy Policy only applies to personal information that Vestis collects. Please be aware that, in connection with your interactions with Vestis, you may at times share information directly with third parties. For example, you may access a third-party website through a link from Vestis, you may interact with one of our clients or partners in conjunction with our services, or you may communicate with us through a third-party platform. In these circumstances, Vestis does not have control over what information such third party may collect about you or how that information is used or shared. To learn about how a third party collects, uses, and shares your information, and how to exercise your privacy rights with respect to such third-party processing, please review such third party’s privacy notice.
Also, generally speaking, please be assured that Vestis does not sell or rent your information to data brokers or to third parties purely for our profit, or disclose it in any way other than those disclosed in this Privacy Policy. There are instances where Vestis has shared personal information in order to provide our customers with personalized services or customized offers to improve your online experiences, and to improve our products and services. As explained more fully below, we do this in ways that are intended to extend the Vestis experience to our customers in a variety of environments.
For California residents, please scroll down for more information about your California privacy rights.
Types of Information We Collect
When you interact with Vestis, we may collect certain information about you. Please see the list below to understand what information we collect, the sources of that information, how and why we will use that information, and the potential other recipients of that information. As noted above, we may provide additional details to you about how we collect, use, and share your information at the time of collection (for example, at the time you choose to take a consumer survey that we administer).
Category of Personal Information Collected
- “Identifying Information”, such as your name, mailing address, email address, day and month of birth, and telephone number.
Source of Information
- We may collect Identifying Information from you when you visit and use our websites and other technology, order our products or services, communicate with us by mail, phone, or email, and/or fill out requests for information through our advertisements, surveys, or promotions. We also may receive Identifying Information from third parties that are authorized to provide us with such information.
Purpose for Collection
- We use Identifying Information to better serve our customers by making their interactions with us more relevant and enjoyable. We do so by responding to and fulfilling your requests, improving our services, customizing your interactions with us, and communicating with you for marketing and other purposes. For example, we may use Identifying Information to provide you with special offers, notify you of new products, provide customer service, and follow up with you regarding your needs and requests. See the “How to opt-out” section below for more information about how to opt-out of such promotional and marketing materials.
Categories of Recipients
- We may disclose Identifying Information with service providers to help us achieve the purposes outlined above. Identifying Information may be disclosed to or combined between affiliates, partners, or other related entities of Vestis for internal business and marketing/promotional purposes. Identifying information, including mailing lists, may also be disclosed by Vestis with other third parties for their marketing/promotional purposes. See the “Additional Ways We May Share Information About You” section below for more information.
Category of Personal Information Collected
- “Sensitive Personal Information”, such as your driver’s license number, state identification card, precise geolocation (if you permit us to obtain your precise geolocation), your race, your ethnic origin, and biometric data; combination of email address, financial account, debit card, or credit card with security or access code, password, or other credentials allowing access to your account.
Source of Information
- We may collect Sensitive Personal Information from you when you visit and use our websites and other technology, order our products or services, communicate with us by mail, phone, or email. We also may receive Sensitive Personal Information from third parties that are authorized to provide us with such information.
Purpose for Collection
- We use Sensitive Personal Information to deliver products and services that you have requested. to respond to and/or fulfill your requests, to provide offers that may be of interest to you, for analytical and demographic purposes, and to protect the security or integrity of the Sites and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users. Your sensitive personal information will not be used for any additional purposes that are incompatible with these purposes unless we provide you with notice of those additional purposes.
Categories of Recipients
- We may share Sensitive Personal Information with service providers to help us achieve the purposes outlined above and as permitted by law.
Category of Personal Information Collected
- “Payment and Order Information”, such as shipping and billing addresses, together with purchase details (products, color, size, quantity, price), card issuer and card type, credit or debit card number, expiration date, CVV code, and/or any communications we have received about your order or purchase, including information you provide about a third party, such as name, address and contact details of a recipient for delivery of goods or services, if different from yours.
Source of Information
- We may collect Payment and Order Information when you make a purchase from us or one of our partners through our websites or other technology, or at the physical locations where we operate.
Purpose for Collection
- We use the Payment and Order Information to fulfill your purchases, specifically for shipping and billing. Categories of Recipients • We may disclose Payment and Order Information with services providers to help us achieve the purposes outlined above.
Category of Personal Information Collected
- “Device Information”, related to your interactions with us, such as device information, geo-location, browser type and operating system, Internet Protocol (IP) address (a unique number that identifies your internet access), cookie information, pages viewed and accessed (including those viewed before and after interacting with our websites), how long you accessed our websites and other technology in any given session, and the date and time of access.
Source of Information
- We may collect Device Information automatically when you visit our websites or other technology, or otherwise interact with us. See below for more information on cookies and other technologies used by Vestis.
Purpose for Collection
- We use Device Information to ensure that our technology works properly, that you can see and use our intended functionality, and that our technology is secure. We also may use Device Information for analytics and marketing purposes.
Categories of Recipients
- We may disclose Device Information with service providers to help us achieve the purposes outlined above. See the “The Use of Web Technology” section below for more information.
Category of Personal Information Collected
- “Demographic Information”, such as age, gender, geography, etc.
Source of Information
- We may collect Demographic Information that you choose to provide to us when you create profiles, participate in promotions, surveys, and otherwise interact with us. We also may receive Demographic Information from third parties that are authorized to provide us with such information.
Purpose for Collection
- We use Demographic Information to improve our services and offer our customers a more customized experience. When we use Demographic Information, it is generally aggregated and anonymized.
Categories of Recipients
- We may disclose Demographic Information with service providers to help us achieve the purposes outlined above. When we share Demographic Information, it is generally aggregated and anonymized.
Category of Personal Information Collected
- “User Preferences”, such as food preferences, dietary restrictions, and related information, purchasing preferences, sizes, favorite locations, and preferred hours to receive services.
Source of Information
- We may collect User Preferences when you make purchases through us, interact with our websites and other technology, and you choose to provide it to us through surveys or other interactions or communications with us. We also may receive User Preferences from third parties that are authorized to provide us with such information.
Purpose for Collection
- We use User Preferences to improve our services, address customer requests, and offer customers a more customized experience. For example, we may use this information to determine the most desirable hours of operation or our locations, to suggest products to you that we think you may like, and to understand what products and services to offer. When we use Demographic Information, it is generally aggregated and anonymized.
Categories of Recipients
- We may disclose User Preferences with service providers to help us achieve the purposes outlined above. When we share User Preferences it is generally aggregated and anonymized.
Category of Personal Information Collected
- “Visitor Past Purchases”
Source of Information
- We collect Visitor Past Purchase information from the purchases made from us and third parties providing services on our behalf. We also may receive such information from third parties that are authorized to provide us with such information.
Purpose for Collection
- We may use Visitor Past Purchase information to improve our services, address customer requests, and offer customers a more customized experience. For example, we may use this information to be certain that we are offering the right products at the right time, and to understand ordering trends by region of the country, what products are the most popular, and generally how our business is doing. We also use Visitor Past Purchase information to offer our customers more customized offerings, for marketing purposes. When we use this information, it is generally aggregated and anonymized.
Categories of Recipients
- We may disclose Visitor Past Purchase information with service providers to help us achieve the purposes outlined above. When we share Visitor Past Purchases information it is generally aggregated and anonymized.
Category of Personal Information Collected
- “Survey, Marketing and Promotional Information”, such as contact information—including name, email address, mailing address—and other information you provide in response to surveys, marketing and promotional surveys and campaigns.
Source of Information
- Provided by you, at your choice, via electronic or print surveys, questionnaires, or other means.
Purpose for Collection
- Survey, Marketing and Promotional Information is used to request more information in relation to the survey or as otherwise permitted under this Privacy Policy. We may also use Survey, Marketing and Promotional Information to improve our services and provide a better experience for you.
Categories of Recipients
- We may disclose Survey, Marketing and Promotional Information with service providers to help us achieve the purposes outlined above.
Additional Ways We May Share Information About You:
In addition to the sharing of your personal information as described above, we also may disclose personal information we collect as follows:
In Connection with Business Transfers:
In the event that all or part of Vestis (such as a line of business or a division) is bought by, sold to or otherwise transferred or distributed to one or more third parties, or is in the process of a potential transaction, customer information will likely be shared for evaluation purposes and included among the transferred business assets.
To Comply with Laws:
Vestis may also disclose information about you when such disclosure appears necessary to comply with the law, a subpoena or other litigation process or to protect the interests or safety of Vestis’s employees, clients, customers, or others.