Customer Success: Olum's Furniture

Tell us about your business.

My name is Tim Doolittle, Director of Operations for Olum's, a leading retailer of furniture, appliances, and electronics. Established in 1914, the company is owned by its 230 employees and serves the greater Central New York area through three retail stores and a clearance center.

How does Aramark help you?

Unlike competitors who outsource service and delivery, Olum's has its own team of trained personnel. Image is everything for our delivery and service staff. Uniforms signal to customers that they can trust the delivery drivers, truck helpers, and appliance technicians that we send.

Olum's employees wear Aramark's WearGuard® Men's Performance Polo and WearGuard® Workpro Cargo Pants. Our employees like the comfort, flexibility, and durability of the shirts. They also value the versatility of the pants with the pockets on the legs.

Every point of contact with our customers is important. Good experiences with our in-home professionals who look great contribute to customer satisfaction. And, satisfied customers make repeat purchases!

Why would you recommend Aramark?

Olum's has been an Aramark Uniform Rental customer since June 2012. We switched to Aramark because we were looking for a supplier that provided superior customer service. The Aramark Uniform Rental program is very flexible, staff are highly responsive, and issues are resolved quickly. Aramark makes our life easier!

Route Sales Representatives call on Olum's stores every week to drop off clean uniforms, mops & mats, collect soiled garments, and pick up items that need repair. Aramark is also able to provide individual invoices for each Olum's location. I am so happy with Aramark Uniform Services, that I've already recommended them to other businesses in the area.