Frequently Asked Questions

Have a question that isn't listed below? Feel free to contact us and we'll be happy to answer it.

How do I add a new wearer to my order?

Adding additional wearers to your account is easy. We prefer to have your Route Sales Representative measure all new wearers to ensure proper sizes are ordered. Please contact your Customer Service Coordinator to schedule an appointment with your Route Sales Representative. If you elect to have your Customer Service Coordinator place the order without measuring, you may encounter additional set-up charges should the garments need to be reordered.

What should I do if the wrong size garment is delivered?

We prefer to have our Route Sales Representative measure all new wearers to ensure proper sizes are ordered. Please contact your Customer Service Coordinator to schedule an appointment with your Route Sales Representative. If you elect to place the order without measuring, you may encounter additional set-up charges should the garments need to be reordered.

What should I do if my garments need repair?

First, complete a repair tag provided by your Route Sales Representative. If the repair is not made, please contact the District Manager immediately and provide all information relevant to the repair. Set up a time for him or her to meet with you and discuss your concern. There could be various reasons why this is happening. We will need to visit your account to investigate further so that this problem does not resurface in the future.

What if I need to increase my weekly usage?

Contact your Customer Service Coordinator or District Manager to notify your Route Sales Representative to deliver additional product.

What should I do if some of my garments are missing?

Contact your Customer Service Coordinator or District Manager to notify your Route Sales Representative to deliver the remaining garments.

Why is there a preparation charge on my invoice?

Every time garments are ordered, preparation and emblem charges are generated. These charges are the additional costs Aramark incurs to create and prepare the new order—such as material handling and shipping costs and the costs of affixing emblems. These one-time charges also appear on your service agreement.

What if I'm experiencing problems with the quality of the products?

Please contact your Customer Service Coordinator to request that your Route Sales Representative personally reviews these issues with you. We can then implement any appropriate corrective actions.